In short, a call disposition labels the outcome of a call. Before you end any outbound call through Boost Elevate Marketing, you must disposition the call by pressing #, choosing one of the call outcome options both on your phone and in the drop-down menu, then pressing # again. 

Here is what your drop-down menu screen will look like:
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The outcome options you will see are the following:
0 = Customer Asks to be Added to DNC (Add Customer to DNC)
1 = Did Not Reach - First Attempt (1st Call, Left Voicemail)
2 = Did Not Reach - Second Attempt (2nd Call, Left Voicemail)
3 = Did Not Reach - Third Attempt (3rd Call, Left Voicemail)
4 = Set Appointment (Set time for the customer to come in-store)
5 = Offer Declined (Customer was not interested in offer or visiting)
6 = Offer Accepted (Customer was interested in offer, did not set time to come in)
7 = Customer Requested Call Back (Customer requests call back at another time)
8 = Invalid Lead (Customer is not a Boost customer at your store)

The reason why a call disposition is required is to allow us to track the success of your calls. If we notice that many offers are being declined, or a high volume of callers are requesting to be added to the Do-Not-Contact list, we know that we must change something up with that particular call. 

Please Note: If you select "Dial #4 - Set Appointment" you will be given the option to fill in more appointment information before dispositioning the call. This is not required to disposition the call if you wish to record the appt another way. For more information on this process, you can click here.

The correct process to disposition a call is the following:

If for any reason you forget to disposition your call on the Elevate screen or enter the wrong disposition, the disposition can be edited by the Account Owner. This can be done in the Call Status report by clicking the pencil icon on the far right next to the corresponding call. Only the Account Owner has the ability to edit dispositions.

Ultimately, the call disposition you complete at the end of each call helps us refine the outbound calling process, and helps you drive more business with better calls.

If you have any other questions about this process, please contact our support team at 877-839-8777 or marketingsupport@boostelevate.com.