Unfortunately, not every customer wants to be called from your store. As you know from your Do-Not-Contact training, Boost Mobile takes the DNC rules very seriously. 

That is why it is a requirement to ensure that each customer that requests to be removed from your list, be removed by following the correct process.

Elevate Marketing makes it easy to add a customer's phone number to the DNC list. Once you have received notification from the customer that they would like to be added, you can either add them to DNC during your call or visit the Do Not Contact Manager page. 

If you received the notification in-call, you can disposition the call as "0 - Customer Asks to be Added to DNC" in the dialer and on Elevate Outbound Calling. In Elevate after dispositioning, make sure to check the box underneath that will add the customer to DNC.

If you visit the Do Not Contact Manager page. At the top of this screen, you will see a box where it says "Add a Number to Do Not Call" to enter the customer's number onto DNC. Enter the number & click SUBMIT to add it. Afterwards, you can let the customer know it can take up to three days for the changes to take effect.

If you have any other questions about this process, please contact our support team at 877-839-8777 or marketingsupport@boostelevate.com.