Get ready to start making Outbound Calls by reviewing the script for your 3rd/4th Month Check-In calls.
This call is made to your customers 60-90 days after activation at your store and is an excellent opportunity to check in with your customers midway to 6MR. At this point, they have been using their new phone and service for a few months and may be considering adding additional lines, value-added services, or new accessories. This is a great time to invite them back to the store for a free service check to ensure they get the most out of their device and Boost Mobile service.
The script you will see for this call is below:
Remember: You can toggle between English and Spanish scripts depending on your customer’s language preference:
OFFERS:
May vary depending on current promotions & what you are running at your store.
💡PRO TIP💡
Choose the Schedule an Appointment disposition to schedule an appointment for your customer to come in. Learn more about Appointment Scheduling here.
If the customer does not pick up, you can use the following voicemail message:
Need help practicing this script? Give us a call, and we'd be happy to do a run-through with you! ☎️877-839-8777
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