Get ready to start making calls to the loyal customers on your Loyalty Upgrade list.
This call is made to customers who meet all of the following criteria:
Use this calling group to inform these customers about their possible upgrade eligibility and their options for getting the latest phone on the best Boost Mobile network.
Pro tip: Be sure to confirm the customer's eligibility within ePay prior to dialing!
The script you will see for this call is below:
Remember: You can toggle between English and Spanish scripts depending on your customer’s language preference:
OFFERS:
Instead of specific offers, we provide you a cheat sheet of upgrade pricing! Additional offers may be added depending on current promotions.
If the customer does not pick up, you can use the following voicemail message:
Need help practicing this script? Give us a call, and we'd be happy to do a run-through with you! ☎️877-839-8777