Q: My account has just been approved. What should I do next?
A: Once your account is approved, there are a few steps to make sure you are ready to start using Elevate Marketing. Follow this guide for steps on setting up your account.
Q: Help! I can't log in to my account!
A: If you forgot your Elevate Marketing password, you can follow these steps to reset it. If you are still unable to log in, or do not know the email associated with your account, contact us at 877-839-8777 and one of our support team members will help you out!
Q: What types of users can I add to my account and how do I add them?
A: There are 3 user roles you can add to your account: Account Admin, Location Admin, Location User. For more info on each role, click here.
Once you're ready to add users, click here for a step-by-step guide.
Q: I need to restore a user that I deleted from a location, is there a way to do that?
A: Yes! You head over to Boost Elevate and go over to Manage > Users > Deleted. From there you will see a list of users deleted from the location. To the far right, you should see an arrow icon that when clicked will restore that user to the location. Note: This is only available to admins and your ability to restore a user can vary based on your level of access.
Q: How do I add locations to my account and is there a limit to how many I can add?
A: You can add locations one at a time or upload multiple locations at once. There is no limit to how many locations you can add.
Q: How do my customers get loaded in to Elevate Marketing?
A: Elevate Marketing uses your SFID (Salesforce ID) to pull in your customer data. The customers on your list consist of anyone who has activated a phone at your store. For more information on building your list, click here.
Q: I do not see the option to text my customers.
A: First, make sure your store is not in one of the states where SMS messaging is not allowed: Arizona, Texas, Wisconsin, Idaho, Indiana, Louisiana, Florida, and Oklahoma.
If you are not in one of those states, call us at 877-839-8777 to see why your SMS module is not enabled.
Q: I do not see the option to call my customers with Outbound Calling.
A: First, make sure your store meets all requirements for Outbound Calling.
Second, make sure your store is not in one of the states where outbound calling is not allowed: Arizona, Colorado, Louisiana, New Jersey, Oregon, Texas, Wyoming.
If you have met all the requirements and are not in one of the prohibited states, give us a call at 877-839-8777. We can determine why your calling module is not enabled and enable it if you meet all the requirements.
Q: How many campaigns can I send per month?
A: Technically, there is no limit on how many campaigns you can send per month - but keep in mind that you can only contact each customer on your list two times per month. This can be 2 emails, 2 SMS or a combination of the two - and note that Outbound Calls do not count towards the 2 contacts.
Q: How do I cancel or change a campaign I have scheduled?
A: To cancel or change a campaign you have scheduled, visit Promotions and Scheduled. Under Actions, click the pencil icon to edit the campaign or the trash can icon to cancel the promotion. Please note that you can only edit or change email & SMS campaigns up to 1 day before they are scheduled to send out. You cannot change or cancel an email or SMS campaign the same day it is scheduled to send.
Q: When scheduling a campaign, I am seeing a very small customer list. Why?
A: Most likely, you have already sent at least 2 campaigns this month, and you are only seeing customers you have not yet reached 2 times.
Q: I am not seeing any port-in promotions in Elevate Marketing. Why?
A: Remember that with Boost Elevate Marketing, you are only speaking to current customers. These customers would not be eligible for port-in promotions since they are already Boost customers. Social media is a great outlet to advertise those port-in offers.
Q: A customer has called the store or has come in looking to be added to the Do-Not-Contact list. How do I assist with their request?
A: You can utilize the Boost Elevate Marketing Do-Not-Contact Manager. This tool can be utilized with any proactive customer request regards of their status with Boost Mobile. You can read more about how to use it here.
Q: Do you have reports on how my campaigns, calls, and teams perform?
A: Elevate Marketing comes with specialized reports based on your activated modules. For Email, SMS, and Landing Page banner campaigns you can utilize the campaign sends and more. For outbound calling, you can utilize the call report and more. Read more about our reporting tools here.
Q: Do you have any advice on how best to use Boost Elevate Marketing for my locations and individual business?
A: We work closely with our dealers of all sizes to get your feedback and see how the platform is used. From these conversations, we have built out our best practices for using Elevate Marketing in your daily business. Check them out here to see how you could be doing more with the platform.
Q: Can I book in-store appointments for customers through Elevate Marketing?
A: The Appointment Scheduling Tool is available with the Outbound Calling module. You can read more about it here and how it can help your stores today.
Q: Are there any sales reports within Elevate Marketing?
A: There are no specific sales reports on the platform, but its sister platform Elevate GO has tons of sales reports, accountability tools, and more. If you would like more information about it, click here to get a demo of the platform.